Privacy Policy

Welcome to Digital Smoothie! We specialise in blending technology with a human touch to drive digital transformation. Our comprehensive services, from AI integration & e-commerce to custom software development, are designed to streamline your digital journey. To provide the best service, we may collect some personal information about you.

We understand that protecting your personal information is important and this Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website, web application and mobile application (Site). In this Privacy Policy we, us or our means Digital Smoothie Pty Ltd ABN 90 096 487 893.

Personal Information

The types of personal information we may collect about you include:

  • Information you input when contacting us, purchasing our services or creating a login:
    • your name;
    • your contact details, including email address and telephone number;
    • details about the company you work for and your position at that company; and
    • details of products and services we have provided to you and/or that you have enquired about, and our response to you.
  • Information you input when you pay us:
    • your credit card or payment details (through our third party payment processor).
  • Information collected when you use our services:
    • your browser session data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
    • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider; and
    • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications and/or accounts from which you permit us to collect information.

We may also collect any other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you when you purchase our services, sign up for an account with us, or use our services. We may also collect these types of personal information from third parties.

Collecting and Use Of Personal Information

We may collect, hold, use and disclose personal information for the following purposes:

  • To provide our services to you:
    • to enable you to access and use our Site and associated applications and the features embedded within those applications (such as the email and calendar features); and
    • to contact and communicate with you.
  • For our business purposes:
    • for internal record keeping, administrative purposes and invoicing;
    • for analytics, market research and business development, including to operate and improve our Site and associated applications; and
    • to send you promotional information about our products and services that we consider may be of interest to you.
  • Where we have a legal requirement:
    • to comply with our legal obligations; and
    • to resolve any disputes that we may have.

Disclosure Of Personal Information To 3rd Parties

We may disclose personal information:

  • To third parties who help us in providing our services:
    • your employer (where your company is the customer and you are a user);
    • (without limitation) IT service providers, data storage, web-hosting and server providers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators; and
    • third parties to collect and process data. This may include parties that store data outside of Australia.
  • Within our business and with related entities:
    • our employees, contractors and/or related entities;
    • our existing or potential agents, sub-contractors or business partners; and
    • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred.
  • Legal and financial third parties:
    • credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you; and
    • courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights.

Please note: Where you are an employee and your company is the customer, the company will have access to the personal information you have shared with us and will have control over your use of our services.

Transferring personal information outside Australia: By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy law. You acknowledge that some overseas third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if any third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

How We Treat Personal Information That Is Also Sensitive Information

Sensitive information is a sub-set of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.

We do not currently collect sensitive information. However, if we do collect sensitive information in the future, provided you consent, your sensitive information may only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected

Sensitive information may also be used or disclosed if required or authorised by law.

Your Rights and Controlling Your Personal Information

Choice and consent: Please read this Privacy Policy carefully. By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of this Site or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.

Restrict: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access: You may request details of the personal information that we hold about you.  An administrative fee may be payable for the provision of such information.  

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Storage and Security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

We cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Cookies and Web Beacons

We may use cookies on our Site from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our Site with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

Links To Other Websites

Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Amendments

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our Site. We recommend you check our Site regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact our Privacy Officer at:

Digital Smoothie Pty Ltd

Email: admin@digitalsmoothie.com.au